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Customer Success Administrator

Job Posted: 14 hours ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Hatfield

Expire in: a month

Job Description

Job Title: Customer Success Administrator  
 Salary: £28,000 to £30,000 per annum
 Location: Hatfield
 Contract: Permanent, full-time
 Hours: Monday to Friday – 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.

They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!

SKILLS REQUIRED

2+ years in an office based customer service role 
Excellent communication skills over the phone and email
Good numeracy skills
Strong IT skills, excellent working knowledge on Excel
Full UK licence to get to the location
DESIRABLE SKILLS

Knowledge / experience in the construction industry
Sales support experience
Able to read and understand architect drawings and specifications
Competent with ERP / CRM systems
Previous project coordination experience
RESPONSIBILITIES

Provide excellent customer service and manage calls.
Process orders, coordinate deliveries, and resolve queries.
Support customers, sales, and team leader daily.
Scale floor plans, coordinate designs, and recommend products.
Manage suppliers, chase orders, and check stock availability.
Handle invoicing, payments, discrepancies, and emails.
ADDITIONAL INFORMATION

25 days annual leave + bank holidays
Christmas closure
Workplace pension
Parking on-site
Modern offices
Team events & socials
Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.

SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Success Administrator job near me in Hatfield! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!