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Customer Success Manager

Job Posted: 3 hours ago

Salary: £ 50 - 55 / Hour
Job Type: Contract
Location: Yorkshire and the Humber

Expire in: a month

Job Description

Title: Customer Success Manager

Duration: One year contract (Inside IR35 Fixed Term contract)

Start Date: December 8th, 2025

Hours: 10 am to 6 pm London time Monday- Friday

Location: Hybrid onsite on one location preferably in these areas: Leeds, Manchester, or Huddersfield

Pay: 50-55 pounds per hour

OVERVIEW

Our Client is hiring an Enterprise Customer Success Manager, specializing in automated shopping carts, to help support and grow grocery store rollouts. In this role, you will have responsibilities including, but not limited to, providing proactive and strategic guidance on optimal usage of product offerings, serving as the internal voice of the retailer, cross-functional internal coordination of retailer requests/initiatives, and assisting with the development of the customer success processes, metrics and engagement strategies throughout the customer lifecycle.

ABOUT THE JOB

• Develop and lead the pilot and scaling strategy for a portfolio of retail partners leveraging automated shopping cart technologies

• Collaborate with Business Development, Enterprise Solutions and Product teams to execute on and help create playbooks, data points, tools and resources to educate and encourage the piloting and scaling of AI shopping cart usage on the platform

• Be a subject matter expert of shopping cart’s in-store experience and how it interact with and augment our client’s other enterprise offerings, and provide consultative services to internal and external audiences to educate on best practices and tactics for optimal success on the platform

• Help develop partner-facing collateral and lead presentations to external audiences to evangelize AI shopping cart offering, including demonstrations of the suite of enterprise products and services

• Establish a deep understanding of our client's business operations, including internal processes, functional group strategies, and competitive landscape context

  * Engage, educate, collaborate, and problem solve with internal and external partners at all levels of the organization

    YOUR DAY TO DAY
    • Strategic Planning: For each retailer in your portfolio, develop a deep understanding of their business goals, strategies, and initiatives, and advise on how our client’s shopping cart offerings play a role in those initiatives
    • Evangelize the automated shopping cart value proposition: Build and maintain strong relationships across multiple internal and external client stakeholders
    • Manage senior level (VP/Director) client relationships in partnership with the Account Management team Analytical Support
    • Develop, advise and monitor retailer metrics and KPIs, leveraging these insights to drive business results and to understand how Our Client’s AI shopping cart products are performing for retailers Product Knowledge: Become a subject matter expert (SME) on Our Client’s retailer-facing suite of products and be proactive in how clients can leverage it to grow their business
    • Provide expert consultation to clients leveraging your knowledge of the Enterprise solution set including:
    - Development of the onboarding/training process for Enterprise retailers joining Our Client’s platform
    - Development of collateral and training materials to support education of new quarterly feature releases

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