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Customer Success Manager

Job Posted: 3 hours ago

Salary: £ 45,000 - 60,000 / Annum
Job Type: Permanent
Location: Birmingham (Remote plus UK Travel)

Expire in: a month

Job Description

Customer Success Manager – Property Management Software

£45,000 – £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more

Remote + 25% UK Travel

Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance?

Do you know your way around service charge budgets, apportionments, and year-end processes — and want to use that expertise in a more strategic, client-facing role?

If so, this could be the perfect next step.

My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients — ensuring they gain maximum value from the software platform from onboarding through to long-term success.

This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management.

You’ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams.

Key Responsibilities:

Customer Relationship Management

Build strong, long-term relationships with property management clients 
	
Act as a trusted advisor, understanding client goals and operational challenges 
	
Monitor customer health and proactively manage risk 

Onboarding & Adoption

Support onboarding alongside the Implementation team 
	
Deliver tailored training to ensure successful system adoption 
	
Ensure a smooth transition into live usage and ongoing support 

Product Advocacy

Gather customer feedback and influence product development 
	
Represent client needs internally and contribute to roadmap discussions 

Growth & Retention

Identify opportunities to expand usage, features, and services 
	
Drive engagement and long-term customer value 

Insight & Reporting

Use CRM and analytics tools to track usage, trends, and renewal readiness 
	
Deliver clear, insightful reporting to both clients and internal teams 

Industry Expertise

Act as a subject matter expert in property management financial processes 
	
Stay ahead of industry trends, legislation, and best practice 
	
Bring insight into customer conversations, positioning CPL as a trusted authority 

Essential Experience (Please Read Carefully)

To be successful in this role, you must have:

Strong, hands-on experience within the block / property management industry

A deep understanding of service charge accounting, including:

Budgeting & forecasting 
	
Service charge apportionment 
	
Year-end processes & reconciliations;

	Experience working with or alongside property managers, finance teams, or managing agents

	The ability to translate industry knowledge into meaningful client conversations 

Applications without this level of industry knowledge are unlikely to be considered.

What We’re Looking For

Proven experience handling clients at a high-level
	
Confident communicator, able to engage with stakeholders at all levels 
	
Commercial awareness with a focus on value and retention 
	
Proactive, analytical, and solutions-focused mindset 
	
Comfortable working remotely with regular travel (approx. 25%) 

Why Join My Client?

Be part of a growing, innovative property technology company with big plans!
	
Work closely with industry-leading clients 
	
Have real influence on product direction and customer outcomes 
	
Join a collaborative, supportive team that values your input 

Apply Now

If you’re ready to combine your property management expertise with a strategic, client-focused role — we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Success Manager job near me in Birmingham (Remote plus UK Travel)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!