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Customer Support Advisor

Job Posted: 2 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Daventry, West Northamptonshire

Expire in: 25 days

Job Description

Customer Support Advisor, Daventry

Salary £27,000 per annum

Hours 9 am – 5 pm (1-day remote working)

(Excellent company benefits – Life Assurance/Pension/Cycle to work scheme/Private Medical/Incapacity Benefits/Employee Assistance)

This role will be providing in-house technical support/coordination across our clients business to support the correct specification, monitoring, and delivery of products. The team is responsible for ensuring that the service levels are upheld, aiding internal colleagues, external clients, and customers with technical-related queries.

As Technical Services Coordinator, you will provide support to clients, colleagues, and partner companies within our technical department. You will provide a focused team effort, deliver a high level of administrative expertise, and provide exceptional customer service to prospective clients.

Your primary focus will be to ensure the technical department runs effectively by checking and processing technical communications, persistently delivering a high standard of technical documentation through checking and authoring processes, as well as providing administrative support.

Also, you will convey a professional and competent approach to your duties, deliver high standards of work in a timely fashion whilst demonstrating the Company’s objectives and core organisational values. This is an excellent position for someone that enjoys working as part of a team, has a keen attention to detail.

Key Accountabilities:

  * Providing excellent customer-focused service.

  * Liaising with External Sales/Contractors/Technical Departments/

  * Communicating via email/telephone

  * Making sure that the technical email inbox is monitored regularly.

  * Proofreading and checking documentation.

  * Preparation, processing, and distribution of specification-associated technical documentation.

  * Effectively managing/prioritising business-critical projects to meet commercial deadlines.

  * Tracking and documenting all correspondence to prospective clients

  * Creation of formal correspondences regarding technical document submissions.

  * Providing general administrative advice and support to clients or colleagues.

Role Profile:

Record and document departmental KPI’s to the required standard.

Ensure that you fully understand the company and department business plan and how these impact your day–to–day responsibilities.

Liaise and communicate with internal colleagues positively and proactively.

Minimise complaints and, when they do arise, ensure they are dealt with as efficiently and effectively as possible.

Ensure that internal and external communication is always professional, polite, informative, and helpful.

Qualifications

Education to GCSE level grade A-C or equivalent (essential).

Competencies Pre-Requisite Experience:

Experience of working in an admin environment or similar (essential).

Experience of working within a customer service focused department (essential).

Full understanding of an administration role to include good telephone manner, time management, high level of accuracy and attention to detail (essential).

Good knowledge of common grammatical issues and professional sentence structure (essential).

Skills and Abilities:

  * Calm, clear and customer-focused communication skills.

  * Administration skills. Competent user of MS Office.

  * Ability to absorb, interpret and understand technical information.

  * Ability to plan and organise your time effectively, prioritising key activities and task.

  * Ability to think and act creatively and innovatively to meet the needs of the business.

  * Ability to build highly effective working relationships, both internally and externally

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Advisor job near me in Daventry, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!