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Customer Support Advisor

Job Posted: a month ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City

Expire in: a day

Job Description

Anderson Knight is delighted to be supporting a leading financial services organisation in the recruitment of a Customer Support Advisor to join their growing team.

This is an excellent opportunity for an experienced customer service professional with a background in financial services and administration who enjoys working in a fast-paced, detail-oriented environment.

You will play a key role in delivering a best-in-class customer experience through the efficient processing of payments, customer transactions, and back-office administration. You will ensure service standards, regulatory requirements, and internal KPIs are consistently achieved while supporting customers and internal stakeholders alike.

Location: Glasgow (Hybrid)
Salary: £26,000
Hours: 35 hours per week, Monday – Friday: 9am-5pm. Some weekends may be involved (1 in 4)

Key Responsibilities:
• Process customer payments and transactional activities in line with agreed KPIs and Service Level Agreements (SLAs).
• Manage the daily reconciliation and allocation of customer payments, including cash postings and refunds.
• Take ownership of customer payment queries, investigating and resolving issues promptly and professionally.
• Complete daily payment processing activities accurately through the customer management system.
• Liaise with internal departments and finance teams to resolve payment-related queries and challenges.
• Maintain accurate customer records and ensure all data entry activities are completed to a high standard.
• Support month-end activities and manage daily, weekly, and monthly workloads effectively.
• Monitor and maintain Experian vehicle keeper records to protect assets and ensure compliance.
• Identify opportunities to improve processes and enhance operational efficiency.
• Adhere to FCA regulations and company procedures relating to vehicle finance cancellations and unwinds.
• Maintain up-to-date knowledge of operational, compliance, regulatory, and legislative requirements through ongoing training.

Requirements:
• Minimum 3 years’ experience within a customer service, customer administration, or customer support role.
• Previous experience within financial services is essential.
• Strong payment processing, reconciliation, and data entry experience.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational, planning, and time management skills.
• Ability to work independently, problem-solve effectively, and make informed decisions.
• Advanced proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Positive, adaptable, and proactive approach to work.
• A collaborative team player with a continuous improvement mindset.

Benefits:
• Competitive salary package.
• Hybrid working environment.
• Ongoing training and professional development opportunities.
• Supportive and collaborative team culture.
• Opportunity to build a long-term career within a growing financial services organisation.

Submit your CV in confidence to be considered for this exciting opportunity

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Support Advisor job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!