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Customer Support Co-ordinator

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Cambourne, Cambridgeshire

Expire in: 20 days

Job Description

Customer Support

Location: Cambourne, CB23 6DW (Hybrid after training)
 Salary: Completive Salary 
 Employment Type: Permanent
 Working Hours: Monday - Friday 
 Start Date: ASAP

We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers.

The Role

The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams.

As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets.

Key Responsibilities

Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure
Process service orders and invoicing accurately and promptly using SAP
Handle credits, returns, repairs, and warranty replacement goods
Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions
Liaise closely with customers, regional managers, engineers, and wider internal teams
Support dispute resolution and credit processing in collaboration with Credit Control teams to ensure effective cash collection
Investigate issues, identify root causes, and work collaboratively with support teams to deliver long-term solutions
Manage customer components booking-in and booking-out processes
Ensure full compliance with complaints procedures, escalating issues where required
Contribute to continuous improvement initiatives that enhance team processes and the customer experience
Carry out general administrative duties as requiredSkills, Experience & Competencies

Essential:

Strong customer focus with a collaborative mindset
Confident and professional communicator - clear, concise, and proactive
Ability to work efficiently in a fast-paced, pressurised environment
Intermediate Microsoft Office skills
Strong work ethic and attention to detailDesirable:

Experience using Salesforce
Knowledge of SAP S/4 (or similar ERP systems)What's on Offer

Competitive salary
Annual bonus
Standard company benefits
Hybrid working model following completion of training
Career development opportunities within the company and departmentInterview Process

Stage 1: Teams interview
Stage 2: On-site interview in CambourneIf you are passionate about customer service and looking to develop your career within a supportive and collaborative environment, we would love to hear from you.

Apply now to find out more

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Co-ordinator job near me in Cambourne, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!