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Customer Support Coordinator

Job Posted: 20 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: WF1, Wakefield, West Yorkshire

Expire in: 8 days

Job Description

Customer Support Coordinator
Location: Wakefield
Salary: £28,000 - £30,000 per annum
Hours: Mon-Fri 9am-5pm
We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.
The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.
Key Responsibilities
  * Manage inbound customer enquiries via phone and email, providing clear and professional support
  * Process customer orders accurately and efficiently
  * Issue payment requests and follow up where required
  * Prepare, pack, and dispatch customer orders and returns
  * Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
  * Carry out minor adjustments or basic checks on products where required
  * Handle returns, exchanges, and warranty queries in line with company procedures
  * Maintain accurate records of orders, repairs, and customer interactions
  * Keep CRM and order management systems fully up to date
  * Liaise with internal teams to ensure smooth order fulfilment and service turnaround
About You
To be successful as a Customer Support Coordinator, you will ideally have:
  * Previous experience in a customer support or customer service role (phone/email-based)
  * Strong attention to detail and administrative accuracy
  * Experience processing orders and updating CRM or order management systems
  * A practical mindset and confidence handling products or small components
  * Clear, professional communication skills
  * Ability to manage multiple tasks and prioritise effectively
Personal Attributes
  * Organised, reliable, and proactive
  * Calm, professional, and solutions-focused
  * Comfortable working independently and as part of a small team
  * Takes ownership of tasks and follows them through to completion
Why Apply?
  * Salary of £28,000 - £30,000
  * Full-time, office-based role in Wakefield
  * Varied position combining customer support, administration, and coordination
  * Opportunity to join a business at a key stage of growth
  * Supportive working environment with long-term development opportunities
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details

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