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Customer Support Executive - 6 month FTC

Job Posted: 17 days ago

Salary: £ 24,000 - 25,000 / Annum
Job Type: Contract
Location: Wokingham, Berkshire

Expire in: 11 days

Job Description

6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE
Our client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team.

Answer 1st line customer support telephone calls and emails, providing exceptional customer care 
Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
Build knowledge of products and use this to offer customers support to ensure they have the best experience 
Raise enhancements requests/defects to be reviewed
Assist existing and prospective customers with general sales enquiries, taking payments where necessary
Suggest new ideas or improvements to support materials (FAQ's, user guides and Knowledge Base)
Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.
What we need:-

A university degree which includes Accounting &/OR have AAT equivalent qualification
At least 6 months Customer Service Experience 
Confident, calm and concise telephone manner 
Clear communication both written and spoken
An analytical and organised approach to problem solving
The ability to interact positively with customers at all levels
To work well under pressure

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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