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Customer Support Representative

Job Posted: 5 days ago

Salary: £ 26,277 - 26,277 / Annum
Job Type: Permanent
Location: Shipley, Bradford

Expire in: 23 days

Job Description

Customer Support Representative
Location: Shipley
Salary: £26,277.50 per annum
Hours: Monday to Friday, between 8 am and 6 pm (rotational shifts - 37.5 hours per week)

We’re currently recruiting for a Customer Support Representative to join a fast-paced, customer-focused operations team within a growing and forward-thinking organisation.
This is a varied role where you’ll be supporting customers across multiple channels, including phone, email, webchat and messaging platforms. You’ll play a key part in ensuring customers receive a professional, efficient and consistent service throughout their journey.

The Role
As part of a dynamic operations team, you’ll handle a wide range of customer enquiries, taking ownership of queries and working towards resolution. The role involves a mix of inbound calls and digital communication, with flexibility required depending on business needs.
Key responsibilities:
• Managing customer enquiries across phone, email, webchat and other digital channels (up to 40 calls per day)
• Taking ownership of queries from initial contact through to resolution
• Supporting customers with account queries, service information and appointment bookings
• Logging and managing complaints, ensuring clear communication throughout
• Working collaboratively with internal teams to resolve customer issues
• Accurately updating systems and maintaining detailed records
• Meeting performance targets and KPIs in a fast-paced environment

About You
• Previous experience in a customer service or contact centre environment (2+ years preferred)
• Confident communicator with strong interpersonal skills
• Able to manage a high volume of enquiries and prioritise workload effectively
• Comfortable working to targets and performance metrics
• A proactive and adaptable approach, with the ability to handle a varied workload
• Strong IT skills and experience using multiple systems
Experience & Qualifications:
• Minimum 2 years’ experience in a customer service environment.
• GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested?
Apply now to find out more about this exciting opportunity and take the next step in your customer service career

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Looking for your next career move? Join a top company hiring Customer Support Representative job near me in Shipley, Bradford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!