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Customer Support Specialist

Job Posted: 13 days ago

Salary: £ 26,500 - 26,500 / Annum
Job Type: Permanent
Location: Bournemouth

Expire in: 14 days

Job Description

Customer Support Specialist

Location: Bournemouth Hybrid

Salary: £26,500 per annum + 10% bonus

Hours: Monday to Friday, 08:30am - 17:30pm

We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team.

This is a fantastic opportunity for someone who enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience.

The Role

As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range of products and services.

You will play a key role in ensuring customer satisfaction by resolving queries efficiently, supporting the sales process, and escalating more complex issues where required.

This role would suit someone with strong communication skills, a problem-solving mindset, and a keen interest in IT or technical products.

Key Responsibilities of the Customer Support Specialist:

Provide technical support to customers on products and services
Deliver non-technical support to customers, partners, and resellers
Support customers throughout the ordering process
Gather and document relevant information for escalations
Escalate complex or undocumented issues to senior support teams
Maintain up-to-date knowledge of products, tools, and processes
Develop expertise in at least one core product area
Carry out scheduled follow-ups and respond to customer queries
Ensure all communication is handled professionally and efficiently
Support wider team tasks as required
About You

Previous experience in a customer support or service role
Strong communication and interpersonal skills
Good IT knowledge, including operating systems and Microsoft Office
Understanding of sales processes and customer journeys
Experience using CRM systems and handling support tickets
Organised, detail-oriented, and able to manage multiple tasks
Willingness to learn and develop technical product knowledge
Educated to a commercial or IT-related standard (preferred)
Click 'Apply Now' to take the next step in your career.

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