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Customer Support Administrator

Job Posted: 13 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Wimborne Minster, Dorset

Expire in: 15 days

Job Description

We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.
Key Responsibilities of the Customer Support Administrator:
  * Respond to customer enquiries via phone, email, and other channels.
  * Provide timely updates and resolutions to customer issues.
  * Maintain accurate records of customer interactions and feedback.
  * Manage internal documentation and filing systems.
  * Prepare reports, correspondence, and support materials.
  * Organise works and service schedules.
  * Maintain calendars and ensure timely communication of changes.
  * Coordinate with internal teams to ensure smooth operations.
  * Assist with planning and tracking deliveries and maintenance jobs.
  * Liaise with suppliers and service partners to ensure timely execution.
  * Maintain accurate records for invoicing purposes
  * Ensure all information is collated ready for invoicing
Skills & Experience required:
  * Previous experience in a customer service or administrative support role.
  * Strong organisational and time-management skills.
  * Excellent attention to detail and accuracy.
  * Ability to prioritise tasks and manage multiple deadlines.
  * Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  * Strong communication and interpersonal skills.
Personal Attributes:
  * Reliable and self-motivated.
  * Calm under pressure and solution-oriented.
  * A team player with a proactive approach.
Customer Support Administrator
Salary £28k-£30k
Ferndown BH22
Monday - Friday

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