Hiring Now: D365 Functional Consultant Near You – Apply Today!

Your Next D365 Functional Consultant Job Starts Here – Apply Now!

D365 Functional Consultant

Job Posted: 5 days ago

Salary: £ 510 - 550 / Day
Job Type: Contract
Location: NE98, High Heaton, Newcastle upon Tyne

Expire in: 22 days

Job Description

Role: Dynamics 365 Functional Consultant – Customer Service
Location: Newcastle, UK (Hybrid)
Contract Type: 6-month Contract
Rate: £510–£550/day (Inside IR35)

About the Role:
We are seeking a skilled Dynamics 365 Functional Consultant to join a leading UK-based organisation on a 6-month contract. You will work closely with business stakeholders to understand customer service operations, translate requirements into functional Dynamics 365 solutions, and build proof-of-concepts to validate designs.

Key Responsibilities:

  * Lead discovery workshops and translate business needs into functional designs

  * Analyse CRM processes, identify pain points, and recommend improvements

  * Configure Dynamics 365 Customer Service, including case management, SLAs, queues, and routing

  * Build functional Proof of Concepts and demos to validate solutions

  * Collaborate with solution architects and developers to ensure aligned delivery

  * Configure Power Platform components, including Power Apps and Power Automate

  * Support UAT, defect triage, and end-user enablement

  * Produce functional documentation and act as a trusted advisor to stakeholders

Essential Skills & Experience:

  * Hands-on experience with Dynamics 365 Customer Service

  * Configuring case lifecycle, SLAs, queues, knowledge management, and reporting

  * Experience building functional demos and POCs

  * Solid understanding of customer service processes and contact centre operations

  * Hands-on experience with Power Apps and Power Automate

  * Strong communication and customer-facing skills

Desirable Skills:

  * Exposure to Omnichannel for Customer Service or digital engagement channels

  * Experience in enterprise or public sector implementations

Diversity & Inclusion:
This client is committed to accessibility, diversity, and inclusion. Applicants with disabilities or long-term conditions are encouraged to apply. Adjustments to the recruitment process are available upon request

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring D365 Functional Consultant job near me in NE98, High Heaton, Newcastle upon Tyne! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!