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Deskside Engineer

Job Posted: 10 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Histon, Cambridgeshire

Expire in: a month

Job Description

We at Coforge are looking for Deskside Engineer in Histon, UK

Role: Deskside Engineer

Location: Histon, UK (Fully onsite)

Type: Permanent

Role Description:

Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Key Responsibilities:

  * Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications

  * Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

  * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

  * Provide user data and application recovery

  * Email account administration, i.e., account creation and management and distribution lists

  * User account administration, i.e., account creation and management and password resets on Active Directory

  * Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

  * Use tools and methodologies to load, copy and customize operating system configurations for deployment

  * Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

  * Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

  * Customize desktop hardware to meet user specifications and site standard.

Technical expertise areas:

  * Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.

  * Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android)

  * In-depth knowledge of performing hardware and software support for desktop and end client computing.

  * Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.

  * Demonstrated ability to perform software upgrades and configuration enhancements.

  * Actively works in a ticketing system

  * LAN/WAN protocols such as TCP/IP, DNS and DHCP

  * Microsoft Office 365 support and MS Intune knowledge

  * Microsoft certification and ITIL preferred.

Attributes:

  * Work part of shift pattern Mon-Fri.

  * Work unsociable hours as required.

  * Must be open to 24X7X365 work schedule

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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