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Digital Services Manager

Job Posted: 18 days ago

Salary: £ 27.74 - 27.74 / Hour
Job Type: Temporary
Location: Brentwood, Essex

Expire in: 10 days

Job Description

Digital Services Manager – Hybrid Working (3-Month Temporary Role)
Brentwood, Essex
£27.74 per hour
Part-Time – 22.20 hours per week
Hybrid Working Available

We are currently recruiting for an experienced Digital Services Manager to lead the delivery and continuous improvement of digital services within a collaborative local government environment.

This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience.

Key Responsibilities

  * Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial

  * Take ownership of the live operation of digital services

  * Act as the escalation point for incidents, problems, and service requests

  * Drive service improvement and digital transformation initiatives

  * Work with internal stakeholders to reduce failure demand and improve service performance

  * Use customer (resident and staff) feedback to enhance user experience (UX)

  * Ensure compliance with Information Governance, Data Protection (GDPR), and Cyber Security standards

  * Deliver improvement projects using project management methodologies

  * Manage third-party suppliers, contracts, and budgets

  * Build strong relationships across the organisation to support digital strategy

Key Skills & Experience

  * Proven experience as a Digital Services Manager / IT Service Manager / ICT Manager

  * Strong background in IT Service Delivery and Digital Services Management

  * Experience managing technical teams and digital products/services

  * Knowledge of ITIL frameworks and service management best practices

  * Experience with the Microsoft technology stack (M365, Azure, etc.)

  * Strong stakeholder management and communication skills

  * Experience driving continuous improvement and service optimisation

Desirable

  * Experience within local government or public sector

  * Technical or development background

Before You Apply

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