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Digital Support Assistant

Job Posted: 13 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: SR1, Sunderland, Tyne & Wear

Expire in: 15 days

Job Description

The Digital & IT Support Assistant will help support an Digital Contact Centre with their customers and internal teams with digital queries, data tasks, and basic IT support. This role suits individuals who want to enter a customer-focused digital environment. Training will be provided for all duties

KEY DUTIES

  * Provide digital support to customers via phone, email, live chat or internal ticketing systems

  * Use spreadsheets and data analysis tools to interpret customer information, generate reports, and support decision-making

  * Assist in troubleshooting basic IT, device, or connectivity issues for customers or colleagues

  * Support digital content tasks such as reviewing online materials, updating customer information, or assisting with social media activity as required

  * Help deliver or support digital projects, including reviewing digital assets and contributing to simple digital tasks

  * Maintain accurate records of customer interactions and resolutions

  * Escalate technical or sensitive issues appropriately

CANDIDATE REQUIREMENTS

  * Independent skills

  * Team work skills

  * Organisational skills

  * Clear, customer‑friendly communication skills

  * Ability to work effectively in a fast-paced, customer-focused environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Digital Support Assistant job near me in SR1, Sunderland, Tyne & Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!