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Engineering Graduate Opportunity

Job Posted: 14 days ago

Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Whiteley, Hampshire

Expire in: 13 days

Job Description

Start Your Engineering Career Where Learning Meets Impact!

Spectrum IT are working closely with a UK & Global engineering client to hire a motivated and customer centred Engineering Graduate. You will join our client in their Whiteley, Hampshire office. This is a full-time, permanent role based onsite Monday to Friday. You'll need to be within commutable distance and be happy to work from the office five days a week.

This is an excellent opportunity for an ambitious engineering graduate ready to start their career. You'll become a Technical Support Analyst, learning the company engineering systems from the ground up while providing technical support to customers worldwide. Working directly with experienced engineers, you'll gain hands-on expertise in complex industrial systems. Overall the role will focus on solving technical problems for customers with installed machines and upgrades. You'll diagnose engineering issues, build strong customer relationships, and develop deep product knowledge through real-world problem-solving. 

Our client are looking for a natural problem-solver who's eager to learn and is comfortable with technical challenges. You should be customer-focused, resilient when facing new problems, and able to communicate technical information clearly. 

Key Responsibilities

Own customer support requests, focus on deciding the most effective response and allocation of tasks as necessary to the most appropriate team members
Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines.
Ensure customers are kept appraised of any changes/developments via ticketing systems
Build a strong rapport with customers to create a better understanding of their requirements
Liaise with other internal departments, following the defined processes to ensure timely customer resolutions and customer satisfaction
Support the customer service team with quoting and raising sales orders when required, ensuring orders are shipped with the correct documentation and fixings
Identify opportunities for additional spare parts, equipment, upgrades, or service contracts for customers where possible
Collect and manage customer feedback through post-service surveys 

Skills & Experience

Essential

Hold a relevant Engineering qualification or equivalent engineering sector work experience
Experience in some form of customer service-related role 
Candidates for this role must be able to commute to the Whiteley area daily and hold a relevant engineering degree/education background.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Engineering Graduate Opportunity job near me in Whiteley, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!