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EPA Account Manager

Job Posted: 19 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: South Yorkshire

Expire in: 9 days

Job Description

Role Overview

We are seeking a proactive and relationship-driven Account Manager to support our clients client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.

You will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.

Key Responsibilities

Client Relationship Management

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    Act as the primary point of contact for assigned employers and training providers

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    Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)

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    Conduct regular remote account reviews and performance meetings

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    Provide expert guidance on EPA processes and best practice

EPA Service Delivery Support

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    Liaise with internal EPA operations teams to ensure timely, compliant delivery

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    Track apprentice progress through the EPA pipeline and keep clients informed

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    Manage and resolve client queries or escalations efficiently

Compliance & Sector Knowledge

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    Maintain up-to-date knowledge of apprenticeship standards and EPA requirements

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    Ensure all activity aligns with regulatory expectations

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    Support clients in understanding compliance and funding considerations

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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