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Field Service Manager

Job Posted: a month ago

Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Worcester, England, United Kingdom

Expire in: 14 hours

Job Description

Salary: £(phone number removed) Basic (DOE)
Hours: Mon-Fri - 8am - 4.30pm 
Based in Worcester with occasional travel to sites.
Car / Allowance
Company BonusWe're looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You'll Do

·       Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

·       Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

·       Manage technical escalations, resolving complex issues quickly and professionally

·       Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

·       Allocate workloads and prioritise jobs to maximise responsiveness and uptime

·       Identify trends, recurring issues and opportunities for continuous improvement

·       Work closely with customers and internal stakeholders to deliver a best-in-class service

·       Deliver training and upskilling across the team

·       Track performance metrics and use data to improve service delivery

Requirements

·       Proven experience in field service engineering, with demonstrable leadership experience

·       Commercially aware, customer-focused and solutions-driven

·       Confident managing escalations and high-pressure situations

·       Strong organisational, communication and problem-solving skills

·       Experience with service systems (CRM/ERP) and performance reporting

·       Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

·       High-impact leadership role with real ownership

·       Opportunity to shape and improve service operations

·       Work in a fast-paced, customer-focused environment

Benefits

£(phone number removed) Basic (DOE)

Based in Worcester with occasional travel to sites.

Car / Allowance

Company Bonuses

Before You Apply

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Looking for your next career move? Join a top company hiring Field Service Manager job near me in Worcester, England, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!