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Fire Alarm Technical Support

Job Posted: 14 days ago

Salary: £ 42,000 - 46,000 / Annum
Job Type: Permanent
Location: Manchester

Expire in: 13 days

Job Description

Ready to come off the tools without leaving the fire industry behind?

If you've spent years installing, commissioning or fault finding fire alarm systems and are looking for a role that offers a better work/life balance, this could be exactly what you've been looking for.

We're recruiting for a Senior Fire Alarm Engineer (Office Based) to join a leading global manufacturer of fire and electronic security systems. You'll become a trusted technical expert, supporting installers, engineers and customers from a modern office environment, whilst still putting your engineering experience to good use every day.

Salary: £42,000 - £46,000
Location: Manchester (Office Based)
Hours: Monday to Friday

The Role

This isn't a call centre role. It's a technical position where you'll become one of the company's product specialists, providing expert advice and support to customers and engineers.

Your day-to-day responsibilities will include:

Providing technical support via telephone, email and remote diagnostics

Helping customers diagnose and resolve technical faults

Supporting engineers with installation, commissioning and programming queries

Creating technical documentation and knowledge articles

Assisting with product testing and evaluating new technologies

Supporting quotations and technical specifications

Identifying customer training opportunities

Working closely with the sales and technical teams

Occasionally attending customer sites to assist with commissioning or complex technical issues

Expanding your knowledge across additional electronic security product ranges as your experience grows.

What We're Looking For

We're looking for an experienced Fire Alarm Engineer with strong technical knowledge who enjoys fault finding and solving complex problems.

You'll ideally have experience of:

Installing, commissioning and servicing addressable and conventional fire alarm systems

Programming, configuring and testing fire alarm control panels

Diagnosing electrical and electronic faults on commercial fire detection systems

Reading wiring diagrams, schematics and technical documentation

Supporting customers, colleagues or subcontractors with technical queries

Working on commercial, industrial or public sector fire alarm installations

You'll have hands-on experience with one or more leading fire alarm manufacturers such as:

Gent

Advanced

Kentec

C-TEC

Protec

Morley

Notifier

Fike

Siemens

Honeywell

You'll also bring:

Excellent fault-finding and diagnostic skills

Strong electrical and electronic engineering knowledge

A methodical approach to troubleshooting

Excellent communication skills with the ability to explain technical issues clearly

A customer-focused attitude and the confidence to support engineers remotely

Good organisational skills and the ability to manage multiple technical enquiries

It would be advantageous if you've also:

Provided technical support over the phone

Delivered technical training

Produced technical documentation or installation guides

Worked with access control, CCTV or wider electronic security systems

Knowledge of UK fire legislation and BS 5839.

Why Join?

This role is ideal for an experienced engineer who wants to continue using their technical expertise without spending every day travelling between customer sites.

You'll benefit from:

Monday to Friday working

No call-out rota

No motorway miles

Home every evening

Modern office environment

Ongoing training and development

The opportunity to become a recognised technical specialist

Long-term career progression with a global manufacturer

Excellent employee benefits including 25 days holiday plus bank holidays, Christmas shutdown, life assurance, wellbeing support, Perkbox and regular company events.

Interested?

If you're an experienced Fire Alarm Engineer who's ready to swap life on the road for a rewarding office-based technical role, we'd love to hear from you.

Apply today for a confidential conversation

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Fire Alarm Technical Support job near me in Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!