Hiring Now: First Line Support Analyst Near You – Apply Today!

Your Next First Line Support Analyst Job Starts Here – Apply Now!

First Line Support Analyst

Job Posted: 24 days ago

Salary: £ 12.71 - 13.45 / Hour
Job Type: Temporary
Location: Stevenage, Hertfordshire

Expire in: 3 days

Job Description

First Line Support Agent 
 Location: Stevenage (100% onsite)
 Working Pattern: Monday to Friday, shifts between 07:00-18:00, 37.5 hours per week
 Pay: £12.71 per hour, rising to £13.45 after 12 weeks
 Clearance: BPSS & SC required

Our Client, a reputable organisation, is hiring for a driven and enthusiastic First Line Support Agent to join their Service Desk team on exciting campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service to end users.

What you'll be doing:
 * Handling a high volume of calls and emails from end users, providing clear and professional support
 * Troubleshooting issues over the phone or escalating to other support teams when needed
 * Offering advice and guidance, even when issues are outside of IT support scope
 * Creating and managing support tickets to record resolutions and follow-up actions
 * Managing ticket queues and requests efficiently
 * Striving to meet quality targets such as First Time Fix Rate and average call duration

What you'll bring:
 * Excellent communication skills with the ability to adapt to all levels of seniority
 * A passion for problem solving and delivering results
 * Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access)
 * The initiative to work independently and take responsibility, while being a team player
 * An interest in IT and a good understanding of day-to-day computer use
 * Ability to work under pressure in a fast-paced environment and meet deadlines
 * Previous experience in customer service or support roles is advantageous but not essential

Skills we can't do without:
 * Demonstrable skills in MS Office applications
 * Outstanding listening and interpersonal skills
 * Ability to build rapport quickly and handle challenging situations professionally
 * Methodical, disciplined, and organised approach to work
 * Self-motivated with a drive for excellence

Required:
 * BPSS & SC security clearance

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring First Line Support Analyst job near me in Stevenage, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!