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French Speaking - Customer Service Coordinator

Job Posted: a month ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Dartford

Expire in: a day

Job Description

French Speaking - Customer Service Coordinator 

North Kent – hybrid (2 days in the office) Monday to Friday 

£30,000 DOE – with a target bonus 

Permanent full time role

Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages.

We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial.

Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! 

Duties include:

Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. 
	
Liaising with customers via web chat, telephone and email.
	
Dealing with customer complaints.
	
Entering and processing orders.
	
Advising customers of any fulfilment issues or delivery delays.
	
Providing quotations and following up on open quotes.
	
Sending price lists to customers. 

To be considered for this role, you must have/be:

Previous customer service experience within a B2B environment
	
Experience within manufacturing or a regulated industry would be a significant advantage
	
Must be fluent in French (written and verbal), as well as English
	
Strong customer service skills with a customer-focused approach
	
Excellent written and verbal communication abilities

This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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