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Front of House Duty Manager

Job Posted: 5 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Stansted Airport, CM24 1RW Stansted, United Kingdom

Expire in: 23 days

Job Description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Pro-actively promoting first class service delivery and high levels of safety and service, providing support, guidance and advice to employees in order to achieve health, safety, environmental and quality objectives. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace. A well organised self-starter with an extremely high sense of service delivery and customer service. Excellent communication and organisation skills, with a natural ability lead teams and foster relationships across multiple departments.

Role Responsibilities:

Ensure Primeflight is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures in all areas. This includes driving change to implement the Airlines developments & initiatives.

Constantly monitor department operational performance against all the measures relating to the contract and Service.

Support the general airport operation by recognising the need to undertake front line duty role where traffic flow or adverse conditions demands.

Organising workload, balancing priorities and scheduling resources. To manage staff sickness in line with company procedures.

Work cohesively with the team to maximise efficiency and effectiveness of the operation.

Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems, and to regulatory bodies as required

Line training, to include but not limited to Operational systems, Operational procedures, Customer Service and all mandatory training as required by customers and regulatory bodies.

Initial investigation of any errors and to assist with disciplinary processes and procedures.

Coaching and development of staff through appraisals and performance reviews. To achieve optimum staff performance, development and retention.

Ensure effective communication with the FOH team on duty through staff briefings, and to ensure information and updates are disseminated to appropriate staff.

Carry out any other reasonable task as requested.

What were looking for?

We have plenty of challenge to keep you motivated, build on your current skills, and help you to grow. These will be your key responsibilities; you should recognise some of these in relation to your current skills and experience as well as some objectives that you will need training & development to achieve.

A desire to deliver exceptional customer service.

Effective communication and relationship building skills.

Ability to deal effectively with difficult people.

A proactive approach to working together

All performance variances must be actioned promptly and honestly to ensure the integrity of the PrtimeFlight UK.

Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.

Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.

The ability to perform tasks efficiently and accurately within defined time constraints.

Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints

Core - English and Maths GCSE or equivalent grade C or above
Desirable - A recognised customer service training programme
Desirable - knowledge of airline systems and procedures.
Desirable- Work experience in an airport in a customer facing role.

Why Join Us?

Company pension

Cycle to work scheme

Employee discount

Free parking

Health & wellbeing programme

Referral programme

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Front of House Duty Manager job near me in Stansted Airport, CM24 1RW Stansted, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!