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Front Of House

Job Posted: 23 days ago

Salary: £ 13 - 15 / Annum
Job Type: Permanent
Location: Hitchin, Hertfordshire

Expire in: 5 days

Job Description

We are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care.

The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey.

Key Responsibilities

  * Provide a warm, friendly, and professional welcome to all clients.

  * Manage client check-ins and support smooth appointment flow.

  * Deliver exceptional customer care and ensure every client receives a personalised experience.

  * Respond promptly and professionally to client enquiries via phone, email, and social media.

  * Provide information about treatments, pricing, and availability.

  * Support the booking process and encourage consultations and follow-up appointments.

  * Confidently introduce and promote treatment plans following consultations.

  * Promote and recommend suitable retail skincare products to complement treatments.

  * Maintain attractive retail displays and ensure stock is organised.

  * Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys.

  * Assist with general clinic administration and organisation.

  * Support with marketing initiatives and client engagement where required.

Skills & Experience

Essential

  * Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred).

  * Excellent communication and interpersonal skills.

  * Confident in sales, upselling, and promoting products or services.

  * Highly organised with strong attention to detail.

  * Comfortable using social media and creating basic content.

  * A warm, friendly, and professional approach to client care.

Desirable

  * Experience working in an aesthetic, beauty, or wellness environment.

  * Knowledge of aesthetic treatments or skincare.

  * Experience with clinic booking systems or CRM platforms.

What We Offer

  * A friendly and supportive working environment.

  * The opportunity to work within a growing aesthetic clinic.

  * Training on treatments, products, and clinic services.

  * Staff discounts on treatments and retail products

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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