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General Manager

Job Posted: 5 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Hoddesdon, Hertfordshire

Expire in: a month

Job Description

We are thrilled to offer a new and exciting opportunity for a General Manager to join our well-established and successful client located in Hoddesdon. Due to our client’s continued growth, this is a brand-new role they have introduced to strengthen the structure of the operation. The position will form part of an updated management framework, helping to bring greater focus and direction to the teams within the function. The General Manager will work closely with senior leadership and report into the Operations Director.

The successful candidate will be responsible for the overall performance, strategic direction and operational efficiency of all logistics departments. You will also handle utilisation, acquisitions and disposals. This role requires a dynamic leader with a strong background in operations, exceptional commercial acumen and proven management skills to drive profitability and excellence across diverse operational units. The role will also require coverage and oversight of another site in Hertfordshire.

The role is a full-time permanent position offering a competitive salary. The working hours for this role are 8am to 5pm, Monday to Friday but occasional weekend or evening work may be required to meet operational needs. After the initial settling in period, hybrid working will be available.

Duties include:

  * Oversee Desk Managers at two locations, ensuring consistent application of procedures, policies and customer service standards.

  * Manage insurance policies.

  * Oversee departments based at Hoddesdon

  * Oversee quotes and contracts, processes to be set up using existing teams.

  * Oversee damage claims.

  * Monitor and analyse key performance indicators (KPI’s) (e.g. utilisation, rates, revenue) and implement strategies to maximise revenue and control costs.

  * Ensure the delivery of superior customer service to maintain high customer retention and positive word-of-mouth reputation.

  * Working with external marketing company and managers overseeing digital marketing content and campaigns.

  * Develop and execute annual acquisition strategy, working with suppliers to negotiate purchasing terms and ensuring market demands are met.

  * Manage the effective and timely disposal of assets to ensure maximum residual value realisation and optimal positioning in the capital replacement cycles.

  * Work with Operations Director and Accounts Management for budget planning on acquisitions, disposals and additions.

  * Motivate all direct reports (Desk Managers, Specialist Department Lead) and provide guidance for their respective teams.

  * Conduct regular performance reviews, set clear objectives and foster a culture of accountability and continuous improvement.

  * Act as the primary liaison between the operations, maintenance, finance and sales teams to ensure unified business objectives.

Required Skills/ Qualifications:

  * Minimum of 5 years of management experience or asset-heavy logistics industry, with direct experience overseeing multiple operational units.

  * Strong knowledge of commercial lifecycle management, including contracts, residual values and disposal channels.

  * Demonstrated ability to analyse financial data, manage P&L and make commercial decisions that drive profit improvement.

  * Proven ability to lead, influence and develop high-performing teams across different geographical locations and functional areas.

  * Excellent written and verbal communication skills for effective reporting and negotiation with both customers and suppliers.

Benefits:

  * Competitive salary

  * Company phone

  * Workplace Pension scheme

  * Employee recruitment referral scheme

  * 25 days’ holiday plus bank holidays

  * Hybrid working

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