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German Speaking Customer Service Advisor

Job Posted: 8 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 19 days

Job Description

German-Speaking Customer Adviser - Join A Fun, Travel-Loving Team in Edinburgh! 
Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You !

Why You'll Love It Here:

33 days annual leave (including bank holidays
Employee Assistance Program, wellbeing support & enhanced sick pay
Enhanced family policies (maternity, paternity & adoption)
Life insurance worth 4x your annual salary
Hybrid working options (based on performance)
Free on-site gym or discounted memberships at Nuffield Health & PureGym
Continuous learning & genuine career development opportunities
What You'll Do:

Help customers with travel enquiries via phone, chat, and email
Solve problems with empathy and efficiency
Stay updated on promotions and policies
Support your team on projects and huddles 

What You'll Bring:

Fluent in English and German (written and verbal).
Strong communication and problem-solving skills
Ability to handle multiple web chats with fast, accurate typing.
Confident working towards and achieving KPIs / Targets.
Motivated, adaptable, with eagerness to learn and grow.
When and Where:

37.5 hours a week, Mon-Sun, shifts between 7 AM - 11 PM
German line hours: Mon-Sun, 8 AM - 5pm
Edinburgh - Onsite
Start Date: April 2026
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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Bank details.
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