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Head of Customer success

Job Posted: 6 hours ago

Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: Birmingham

Expire in: a month

Job Description

Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centre 
 
Utilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution within the -commerce space. 
 
With extensive UK growth planned over the coming months this Head of Customer Success will lead a customer support team of 19 demonstrating an in-depth knowledge of coaching & leadership mental models to help the team excel. 
 
This role would suit an experienced people manager who really understands and has a passion for the psychology behind stellar team performance and wants to work in a dynamic, fast paced, delivery focused environment that challenges individuals to progress quickly. 
 
This Head of Customer Success based near Birmingham should have most of the following key skills: 
 
- Experience leading support teams ideally in high growth tech businesses 
- Demonstrable coaching & leadership mental models 
- Some career experience working in a sales role 
- The flexibility to adapt leadership style depending on individual needs 
- Data driven approach to management reporting with the ability to quantify business decisions to senior management 
- A real passion for self-improvement and progression 
- A tailored, people centric approach to management 
- Any experience using AI tooling to drive customer success would be really useful 
- Excellent communication & presentation skills 
 
In return this Head of Customer Success based near Birmingham: 
 
- Starting salary of between £70,000 and £80,000 
- 30% bonus scheme 
- Private pension 
- Private healthcare 
- Extensive training and progression opportunities 
- Flexible working hours 
- An R&D driven, high-performance culture 
 
This is a fabulous opportunity to join a high growth, market leading business on their growth journey. 
 
Head of Customer Success 
Birmingham 
 
Ecommerce, application support, mental model, coaching, leadership, technology, customer service

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