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Head of Service Charges, Rent & Income

Job Posted: 22 days ago

Salary: £ 65,000 - 65,000 / Annum
Job Type: Permanent
Location: Howe

Expire in: 6 days

Job Description

Head of Service Charges, Rent & Income – Norfolk
Salary: £65,000
 Contract: Permanent
 Working Pattern: Full-time (37 hours)
 Location: Norfolk (Hybrid working available)
An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service Charges, Rent & Income.
This is a senior leadership role responsible for shaping and delivering strategic direction across income, rent setting, and service charge functions.
The Role
Reporting into the Director of Tenant Services, you will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes.
You will:

Provide strategic leadership across rent, service charges, and income collection
Oversee policy development, compliance, and regulatory alignment
Lead on income maximisation and arrears reduction strategies
Drive continuous improvement, system enhancements, and service transformation
Manage and develop high-performing teams, fostering a culture of accountability and innovation
Act as a key representative at regional and national forumsAbout You
We’re looking for a senior housing professional with:

Extensive experience in service charges, rent, and income management
Strong knowledge of housing legislation and regulatory frameworks
Proven leadership experience with the ability to influence at a strategic level
A track record of delivering financial performance and customer-focused outcomes
Excellent stakeholder management and communication skillsWhat’s on Offer

Competitive salary of £65,000
Permanent position offering long-term career progression
Hybrid working to support work-life balance
Opportunity to shape strategy within a progressive housing organisationApply / Contact
For more information or to apply, please contact:
 George Westhead
 📧 (url removed)
 📞 (phone number removed)

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