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Help Desk Coordinator

Job Posted: 12 days ago

Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: Aylesbury, Buckinghamshire

Expire in: 16 days

Job Description

Role- Help Desk Coordinator
Location- Office is outside Aylsbury (office based, you will need a driving licence)
Salary- up to £29,000
Working hours- Monday to Friday 8am-5pm
General
  * Receiving inbound calls and emails and making frequent outbound calls and emails.
  * Scheduling engineers to attend call outs and regularly updating them with their required jobs
  * Generation and closure of scheduled work orders
  * Overseeing job completion in respect of in-house engineering and sub- contractor services
  * Updating in-house systems and informing external clients regularly of updates
  * Managing the helpdesk inbox efficiently daily
  * Constant liaison with engineers, subcontractors and clients via phone/email
  * PPM asset management planning via our databases
  * Respond quickly and effectively to client queries
  * Raising jobs and purchase orders daily
  * Always providing excellent customer service
  * Completing various admin tasks as requested.
Requirements
  * Worked in a familiar field
  * Experienced in scheduling, coordinating, arranging role.
  * Experienced working with CRM Systems (desirable)
  * Great communicational skills
Offer
  * Great working environment
  * Up to £29,000
  * Benefits package
INDBS

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