Hiring Now: Helpdesk Admin Near You – Apply Today!

Your Next Helpdesk Admin Job Starts Here – Apply Now!

Helpdesk Admin

Job Posted: 16 hours ago

Salary: £ 17.08 - 19.14 / Hour
Job Type: Temporary
Location: Dartford

Expire in: a month

Job Description

Job Title: FM Helpdesk Administrator
Location: Northfleet – college-based (on site)
Hours: 40 hours per week
Pay Rate: £19.14 per hour (Umbrella PAYE)
Contract: Ongoing / long-term assignment

About the Role
We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities.

You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved.

Key Responsibilities

Operate and manage the FM Helpdesk on a day-to-day basis.

Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels.

Monitor helpdesk performance and ensure works are delivered within agreed response times.

Maintain accurate system records to support reporting and audits.

Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery.

Support performance monitoring against contractual Key Performance Indicators (KPIs).

Escalate issues and risks where required to ensure service compliance.

Essential Experience and Skills

Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance.

Proven experience using MRI Evolution.

A very good understanding of PFI arrangements and associated contractual obligations.

Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment.

Strong organisational skills and the ability to manage a high volume of requests.

Excellent communication and customer service skills.

High attention to detail and strong IT literacy.

Desirable

Previous experience working within a college or education environment.

Experience supporting contract performance and compliance reporting

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Admin job near me in Dartford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!