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Helpdesk Administrator

Job Posted: 2 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Temporary
Location: Basingstoke

Expire in: 25 days

Job Description

Helpdesk Administrator 

Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:

 Full Time:

Sunday-Thursday 05:00-13:30

Tuesday-Saturday 06:00-14:30

Tuesday-Saturday 13:30-22:00

 Part Time:

Friday-Monday 06:00-12:00

Friday-Monday 14:30-21:00

Responsibilities as a Helpdesk Administrator:

Answering telephone calls and emails

Logging queries on the companies CRM system

Dealing with any live issues and investigating discrepancies

Completing KPI trackers and performance reports

Collate information and update business system

Chase internal teams to find query resolutions

Building and maintaining solid relationships with depots and customers

Requirements for this position:

Previous experience in a customer facing role

Confident speaking over the phone

Analytical working approach

Experience and knowledge of Microsoft packages

The Role:

£12.71 per hour 

Temp to permanent position

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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