Hiring Now: Helpdesk Manager Near You – Apply Today!

Your Next Helpdesk Manager Job Starts Here – Apply Now!

Helpdesk Manager

Job Posted: 3 hours ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Temporary
Location: Holbeck, City and Borough of Leeds

Expire in: a month

Job Description

We are currently recruiting for a Helpdesk Manager to join a well-established organisation in the Leeds area.This is a 12-month fixed term opportunity offering a competitive salary and comprehensive benefits package.

Helpdesk Manager

£30 to 35k

FTC - 12 months

Leeds - office based

The Helpdesk Manager will take full responsibility for the planning function across assigned contracts, ensuring engineers are effectively scheduled to maximise productivity and meet contractual and revenue targets. The Helpdesk Manager will play a critical role in balancing workloads, identifying resourcing gaps, and escalating issues where necessary.

Key Responsibilities:

  * Manage a team of planners in the repairs department.

  * Ensure planners are supported, trained, and fully equipped to carry out their daily responsibilities.

  * Oversee team performance to ensure all tasks are completed in line with contract requirements.

  * Manage team availability, including holidays and sickness, ensuring sufficient cover is maintained at all times.

  * Conduct monthly one-to-one meetings with each team member to support development and performance.

  * Liaise with supervisors and report any deviations from agreed plans to the Operations Manager.

  * Monitor call statistics and carry out regular quality checks on team performance.

  * Track and manage overdue works, order completion, and cyclical maintenance activities.

  * Monitor, analyse, and report on KPIs in line with contractual requirements.

  * Produce and present monthly contractual reports at service meetings.

  * Build and maintain strong client relationships, ensuring KPI compliance and service delivery standards are met.

  * Provide regular performance updates and improvement plans to the Operations Manager.

What’s on Offer:

  * Competitive salary

  * Pension scheme

  * 24 days annual leave plus public holidays

  * Life cover (1.5x annual salary)

About You:

  * Previous experience managing a team of planners or administrators.

  * Experience within maintenance or service delivery environments.

  * Strong IT skills, including experience with scheduling systems and mobile/handheld technology.

  * Proven people management and leadership capability.

  * Experience managing subcontractors or external supply chains.

  * Strong understanding of customer service and service delivery standards.

  * Excellent organisational and administrative skills.

Apply now to be considered for this Helpdesk Manager position

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Manager job near me in Holbeck, City and Borough of Leeds! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!