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Helpdesk Operator

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: 16 days

Job Description

Helpdesk Coordinator

Location: Leeds
 As a Helpdesk Coordinator, you will play a key role in ensuring smooth day‑to‑day operations by managing reactive and planned maintenance tasks, supporting on‑site teams, and delivering a high-quality service to our clients. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to prioritise effectively.

Key Responsibilities

Customer Service & Helpdesk Management

Act as the first point of contact for incoming calls and emails, ensuring timely and professional responses.
Manage the CAFM system, ensuring all PPM and reactive tasks are accurately logged and assigned.
Allocate priorities and engineers to reactive tasks, maintaining clear communication throughout the job lifecycle.
Apply "Right First Time" principles wherever possible to resolve queries without escalation.

Quality & Performance

Liaise daily with the Lead Engineer and Operations Manager to maintain service standards.
Support the review of subcontractor performance and provide feedback via systems such as Ariba.
Identify opportunities for innovation and continuous improvement across the contract.

Reporting & Administration

Assist with monthly customer reporting and produce CAFM-related job reports.
Update client-specific metrics and forecasting models when required.
Log hazards and customer feedback into the QHSE Management Portal.
Process timesheets and expenses in the absence of the Contract Support team.

Finance & Compliance

Obtain supplier quotes and process them for client approval.
Arrange agency cover and submit hours via the appropriate portal.
Maintain updates in the CBRE Performance Portal.

About You

 We're looking for someone who is:

Organised - able to structure workload and stay ahead of deadlines.
Logical - works methodically and consistently.
Detail-oriented - ensures accuracy in all tasks.
Assertive & confident - able to communicate clearly and effectively.
Persistent - sees tasks through to successful completion.
Customer-focused - prioritises customer and team needs at all times.

Why Join CBRE?

 At CBRE, you'll be part of a culture that values collaboration, innovation, and professional growth. You will have access to industry-leading training and development opportunities, along with the support of a global network of experts

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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