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Hostel Services Manage

Job Posted: 14 days ago

Salary: £ 40,000 - 42,000 / Annum
Job Type: Permanent
Location: Luton, Bedfordshire

Expire in: 14 days

Job Description

Marks Consulting Partners are currently looking for a Hostel Services Manager to work with one of our Housing Association clients.

What the Job Will be doing

  * Leading and managing the day-to-day delivery of supported housing and hostel services across multiple sites.

  * Managing, coaching and developing Team Leaders and Support Coaches to deliver high-quality, customer-focused services.

  * Promoting a psychologically informed, trauma-informed and strengths-based approach to supporting customers.

  * Ensuring customers receive safe, secure and well-managed accommodation while achieving positive move-on outcomes.

  * Monitoring service performance, KPIs, void levels, rent collection, arrears and tenancy sustainment, taking action where improvements are required.

  * Leading on safeguarding, risk management and complex case oversight, ensuring customers receive appropriate support.

  * Working collaboratively with local authorities, health professionals, support agencies and community partners to deliver positive outcomes.

  * Managing complaints, ensuring they are resolved professionally and in line with organisational procedures.

  * Leading service improvements, reviewing operational processes and implementing innovative ways of working.

  * Managing service budgets, monitoring expenditure and ensuring value for money across the service.

  * Producing performance reports, analysing data and presenting information to senior management.

  * Supporting legal action where required, including representing the organisation in court and working with solicitors.

  * Working closely with Housing Management, Income, Property Services and Compliance teams to ensure a seamless customer journey.

  * Participating in the on-call rota, providing leadership and decision-making support outside normal working hours.

What You Will Need

  * Previous management experience within Supported Housing, Hostels, Homelessness, Social Care or Housing Management.

  * Experience leading and developing high-performing teams within a customer-focused environment.

  * Strong knowledge of safeguarding, trauma-informed practice and supporting vulnerable people.

  * Experience managing complex cases, risk assessments and multi-agency working.

  * Strong understanding of housing management, tenancy sustainment, income management and homelessness services.

  * Experience monitoring KPIs, budgets, performance and driving continuous service improvement.

  * Excellent leadership, communication and stakeholder management skills.

  * Ability to build strong partnerships with local authorities, support providers and external agencies.

  * Strong organisational skills with the ability to manage multiple priorities and services.

  * A proactive, resilient and solution-focused approach with a passion for delivering excellent customer outcomes

Before You Apply

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Bank details.
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