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Housing Manager (North West)

Job Posted: 21 days ago

Salary: £ 47,720 - 47,720 / Annum
Job Type: Permanent
Location: Burnley

Expire in: 7 days

Job Description

A place to create moments that matter

Location: North West, Hybrid with travel across the region and to other Accent offices
Salary: £47,720 per annum
Contract: Permanent, 35 hours per week, Monday–Friday 9am–5pm plus on‑call rota

Thousands of families rely on us for a safe, affordable home – and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we find new ways to understand our customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be.

About the role

As a Housing Manager, you’ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on‑site – in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs.

A role centred on people

You don’t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You’ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service.

Collaboration at the heart

You’ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined‑up Accent service. You’ll also be part of our national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you’ll build relationships with local agencies, attend community meetings, and work with partners who support our customers. You’ll bring clarity on team performance and highlight where support or improvements are needed.

Salary

The spot salary is £47,720 for applicants who fully meet the requirements. If you’re still developing some skills, you may start 5–10% below the spot rate with support to progress. This role also includes an essential car user allowance.

About you

Good understanding of core housing management functions
Passion for excellent customer experience
Ability to motivate teams and drive high performance
Confident working with partners and agencies
Skilled in supporting officers with complex or sensitive casework
CIH Level 4 (or willingness to work towards it)
Full UK driving licence and access to a vehicle
Pre‑employment checks (DBS and social media screening) apply
Interviews

We want your experience to reflect who we are – a place to grow, thrive, and be you.

Stage 1: A Place to Connect
Introductory call with the hiring manager
Planned date: 8th April via Teams
Stage 2: A Place to Show Your Strengths
Role‑related presentation plus behavioural and scenario‑based interview, with a Congruity Questionnaire completed beforehand
Planned date: 14th April at our Burnley office

A place to build a future

We’re ambitious and want people who want to grow with us. You’ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter.

What you can look forward to:

Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more
Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day
Financial perks: Car leasing, salary sacrifice schemes, and discounts through our benefits platform
Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance
Family-friendly: Enhanced parental leave and flexible working options
Career development: Management training, Leadership Academy, apprenticeships, and more
This is more than a job – it’s a place to make an impact, feel valued, and be rewarded for what you do.
We believe diversity makes us stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let us know.
Please note you must already have the right to live and work in the UK, as Accent does not hold a sponsorship licence.

If you’re looking for a place where you can make a positive difference to society, our customers, and your own future – apply now.

Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches for this role.

REF-(Apply online only)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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