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Housing Officer

Job Posted: a day ago

Salary: £ 16 - 16.37 / Hour
Job Type: Contract
Location: NN4, Hardingstone, West Northamptonshire

Expire in: a month

Job Description

Housing Officer – Supported Living

Northamptonshire l £16.37 per hour | 37.5 hours | Mon–Fri | Temp

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.

Vacancy Brief

  * Role: Housing Officer

  * Contract: Interim until March 2026 (temp to perm opportunity)

  * Hours: Full time – 37.5 hours per week

  * Location: Northamptonshire patch (Peterborough, Kettering, Milton Keynes, High Wycombe & Oxfordshire)

  * Working Pattern: Monday–Friday, 9am–5pm

  * Pay Rate: £16.37 PAYE

  * Compliance: Standard DBS required

  * Travel: Full UK driving licence & access to a vehicle required

  * Mileage: Paid at 45p per mile (with business insurance)

Key Responsibilities

  * Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.

  * Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.

  * Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.

  * Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.

  * Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.

  * Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.

  * Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.

  * Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.

  * Support voids management by ensuring swift property turnaround and readiness for new tenants.

  * Promote customer involvement, gather customer feedback, and support continuous improvement of local services.

  * Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

This role will strengthen your expertise across core housing management functions, including:

  * Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.

  * Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.

  * Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.

  * Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.

  * Experience working with repairs teams, maintenance operatives and external contractors.

  * Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.

  * Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

This role provides an excellent platform for career progression into areas such as:
Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services

Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi-Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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