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Housing Officer

Job Posted: a month ago

Salary: £ 27 - 30 / Hour
Job Type: Contract Temporary
Location: Southend-on-Sea, Essex

Expire in: a day

Job Description

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex.

What the Job Will Be Doing

  * Delivering a high-quality, customer-focused housing management service to a defined patch of residents

  * Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support

  * Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery

  * Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches

  * Preparing documentation for legal or enforcement action where required

  * Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments

  * Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved

  * Liaising with income, support, and property teams to provide a coordinated service to residents

  * Providing welfare benefits advice and signposting residents to support services to sustain tenancies

  * Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales

  * Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders

What You Will Need

  * Experience in tenancy management, housing management, or income management

  * Knowledge of housing legislation, tenancy management practices, and welfare benefits

  * Experience managing rent arrears and supporting tenancy sustainment

  * Experience investigating anti-social behaviour or tenancy breaches

  * Ability to prepare documentation and support legal or enforcement processes

  * Strong communication and interpersonal skills with the ability to handle challenging situations

  * Customer-focused approach with the ability to work independently and as part of a team

  * Good organisational skills and the ability to manage a varied caseload and competing priorities

  * IT proficiency including Microsoft Office and housing management systems

  * Full driving licence and ability to travel across the borough

Desirable:

  * Professional housing qualification (e.g. CIH) or willingness to work towards

  * Experience of court processes, mediation, or negotiation

  * Knowledge of housing maintenance and estate management practices

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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