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Housing Officer Specialist

Job Posted: 19 days ago

Salary: £ Competitive
Job Type: Contract
Location: Stroud, Gloucestershire

Expire in: 9 days

Job Description

Position:  Housing Officer Specialist 

Location: Ebley Wharf, Stroud, GL5 4UB

Start Date: ASAP

Contract Duration: 4+ Months

Working Hours: 37 hours per week, Monday to Friday

Pay Rate: £100.00 Per Day                                                                                           

Job Reference: (phone number removed)

Who We Are Looking For

We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues.

This role is fully office and patch-based (5 days per week), so candidates must be comfortable working on-site and within the community.

Job Responsibilities

Tenancy Management

Manage a portfolio of tenancies, ensuring compliance with tenancy agreements

Conduct tenancy audits and property visits

Handle general tenancy-related enquiries and casework

Income & Arrears Management

Monitor rent accounts and take appropriate action to recover arrears

Support tenants with financial difficulties and signpost to relevant services

Anti-Social Behaviour (ASB)

Investigate and manage ASB cases, working closely with tenants and partners

Take appropriate enforcement action where necessary

Safeguarding & Support

Identify and manage complex cases including hoarding and vulnerable tenants

Work collaboratively with external agencies such as police, mental health services, and adult social care

Customer Service & Operations

Provide phone cover and respond to tenant queries in a timely manner

Maintain accurate records and case notes

Ensure compliance with policies and procedures

Person Specification

Must-Have:

Proven experience as a Housing Officer within a UK Local Authority

Strong background in tenancy management, rent arrears, and ASB casework

Experience handling complex cases including hoarding and vulnerable tenants

Ability to work independently across a housing patch

Excellent communication and stakeholder management skills

Experience working with partner agencies (e.g., police, social services, mental health teams)

Nice-to-Have:

Knowledge of housing legislation and best practice

Experience in a generic housing officer role covering multiple functions

Strong case management and reporting skills

DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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