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Housing Officer

Job Posted: 6 days ago

Salary: £ 25 - 26 / Annum
Job Type: Contract
Location: Gloucester, Gloucestershire

Expire in: 21 days

Job Description

About the Role
We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters.

This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents.

Key Responsibilities

Tenancy Management

  * Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements

  * Carry out tenancy audits and routine property inspections

  * Respond to general tenancy enquiries and resolve issues effectively

Income & Arrears Management

  * Monitor rent accounts and take appropriate action to address arrears

  * Support residents experiencing financial hardship and refer to support services where appropriate

Anti-Social Behaviour (ASB)

  * Investigate reports of ASB and manage cases through to resolution

  * Work in partnership with relevant agencies and take enforcement action where required

Safeguarding & Complex Cases

  * Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases

  * Liaise with external partners such as police, social care, and health services to provide coordinated support

Customer Service & Administration

  * Provide responsive and professional customer service, including phone and casework support

  * Maintain accurate records, case notes, and documentation

  * Ensure all work is carried out in line with policies and procedures

Person Specification

Essential Experience & Skills:

  * Demonstrable experience working as a Housing Officer within a UK Local Authority

  * Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling

  * Experience managing complex and sensitive cases

  * Ability to work independently and manage a diverse workload

  * Excellent communication and interpersonal skills

  * Experience working with external partners such as police, social services, and healthcare professionals

If you're interested please apply

Before You Apply

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