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Housing Sustainment Advisor

Job Posted: 15 days ago

Salary: £ 25,861 - 27,120 / Annum
Job Type: Permanent
Location: Plymouth

Expire in: 13 days

Job Description

Housing Sustainment Advisor
   
 LOCATION:             Plymouth
 DURATION:              Permanent
 SALARY:                   £25,861.56 - £27,120.13
 HOURS:                    Full-time, 37.5 (Monday - Friday, 9am - 5pm)   
 About the Role
 We are looking for a dedicated and proactive Housing Sustainment Advisor to deliver a high-quality Intensive Housing Management (IHM) service across Plymouth.
 This is a community-based role where you will work closely with Housing Officers and support teams to help individuals sustain their tenancies, live independently, and progress toward long-term housing goals. You’ll take a person-centred, strengths-based approach, supporting customers with practical housing advice while addressing underlying challenges.
 Key Responsibilities
  
Conduct regular home visits to review customer progress and agree support plans 
Support customers to maintain safe, clean, and well-managed accommodation 
Provide guidance on property upkeep and use of household appliances 
Assist with budgeting, income maximisation, and accessing grants/charities 
Support housing-related processes including benefit evidence and housing applications 
Liaise with contractors and attend appointments for property access 
Report and follow up on repairs and maintenance issues 
Facilitate house meetings to encourage engagement and shared responsibility 
Complete risk and needs assessments, working alongside external agencies 
Identify safeguarding concerns and make appropriate referrals 
Maintain accurate case records and contribute to service reviews 
Build strong relationships with internal teams and external partners  About You
 We are looking for someone who is:
  
An excellent communicator, able to engage with a wide range of people 
Highly organised with strong time management skills 
Able to work independently and manage a varied workload 
Calm and professional under pressure 
Proactive, solution-focused, and self-motivated 
Emotionally intelligent with strong interpersonal skills 
Experienced in a customer-facing role  Desirable:
  
Knowledge of housing legislation and regulations 
Experience working within housing, support, or community services  Requirements
  
Full UK driving licence and access to a vehicle 
Ability to work flexibly across the Plymouth area  What We’re Looking For
 You’ll bring resilience, adaptability, and a genuine passion for supporting people. A positive attitude, strong sense of ownership, and ability to work collaboratively are key to success in this role.
 Apply Now
   
 For more information on this income focused role please contact Cali Webb on (phone number removed) and submit your CV to this site

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