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HR Case Manager

Job Posted: 5 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Deeside

Expire in: a month

Job Description

HR Case Manager – Employee Relations
📍 Deeside (Hybrid after 1st month)
💼 Permanent

An exciting opportunity has arisen for an experienced HR Case Manager to join a well-established and growing organisation, supporting managers across the wider group through a centralised HR advisory function.

This is a telephone-based advisory role, where you’ll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You’ll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

As an HR Case Manager, you will:

Provide professional, proactive HR advice via telephone and written communication to managers across the business 
Take ownership of the compliance and checks regarding Right to Work processes.  (Must have full understanding of this process, including Visas, etc)
Take ownership of long-term absence cases
Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns 
Support and guide managers through investigations, hearings, appeals, and suspensions 
Review and advise on investigation reports, outcome letters, and formal documentation 
Ensure all cases are handled in line with employment law, best practice, and internal policies 
Coach and support managers to build confidence and capability in people management 
Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs 
Work collaboratively with HR colleagues to ensure consistency and best practice across the function About You

We’re looking for someone who can confidently operate in a fast-paced, advisory environment:

Proven experience managing complex HR/ER casework 
Strong knowledge of Compliance & Right to work checks 
Strong, up-to-date knowledge of UK employment law 
Confident communicator with the ability to influence and challenge at all levels 
Able to take a pragmatic, commercially focused approach to problem-solving 
Comfortable working autonomously while managing multiple priorities 
Strong attention to detail with excellent organisation and diary management skills 
Experience coaching and developing managers is highly desirable 
CIPD Level 5 or above (or equivalent) is preferred What’s on Offer

Competitive salary package 
Generous holiday allowance (including bank holidays) 
Employee discount schemes 
Onsite facilities including parking and subsidised dining 
Long service and recognition schemes 
Supportive and collaborative HR environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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