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HR Case Manager

Job Posted: 8 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Deeside, County of Flintshire

Expire in: 20 days

Job Description

Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible.

We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues.

Purpose of the Role

  * Manage long-term absence processes and Right to Work in the UK checks.

  * Provide expert HR advice and guidance to managers at all levels.

  * Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals.

  * Review investigation reports and correspondence, ensuring quality, compliance, and consistency.

  * Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes.

Key Responsibilities

  * Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines.

  * Partner with managers through all stages of complex employee relations cases.

  * Provide coaching and support to develop people management capability at all levels.

  * Ensure HR policies and procedures are understood and applied correctly across the business.

  * Draft and review formal documentation relating to case management, hearings, and appeals.

  * Maintain accurate case records and ensure SLA compliance.

  * Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach.

  * Contribute to a culture of continuous improvement and positive performance outcomes.

Success Measures

  * Timely, accurate case management and diary planning.

  * Compliance with policy, legislation, and internal processes.

  * Sound risk assessment and well-supported management decisions.

  * Proactive and solution-focused HR support leading to successful case outcomes.

About You

  * Demonstrable experience managing complex HR cases.

  * Strong, up-to-date working knowledge of UK employment law.

  * Skilled at building trust and influence across all levels of the business.

  * Able to balance empathy with commercial pragmatism.

  * Excellent communication, analytical, and problem-solving skills.

  * CIPD Level 7 qualification (or equivalent experience) preferred.

  * Comfortable working in an agile, fast-paced environment, taking ownership and initiative.

  * Strong coaching mindset with a passion for developing others.

This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring HR Case Manager job near me in Deeside, County of Flintshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!