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Inbound Customer Service Coordinator

Job Posted: 9 days ago

Salary: £ 25,250 - 25,250 / Annum
Job Type: Permanent
Location: Cardiff, South Glamorgan

Expire in: 18 days

Job Description

Inbound Customer Service Coordinator
Cardiff
£25,250 per annum

Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff?

We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team.

This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities.

Key Responsibilities

  * Handle inbound customer enquiries across phone, email, and live chat channels

  * Deliver prompt, professional support, ensuring customer issues are resolved effectively

  * Oversee order processing activities, including tracking and delivery coordination

  * Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery

  * Maintain and update accurate customer data within CRM and internal systems

  * Contribute to a high standard of customer satisfaction and overall service excellence

The Person

  * Previous experience in a customer service, inbound support, or administrative role

  * Strong interpersonal and communication skills, both written and verbal

  * Confident managing customer enquiries, orders, or account-related queries

  * Well-organised with the ability to prioritise tasks and manage multiple responsibilities

  * Comfortable using Microsoft Office applications and CRM platforms

  * A proactive mindset with strong attention to detail

In return

  * Opportunity to join a growing business with genuine progression prospects

  * Supportive, team oriented working environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Inbound Customer Service Coordinator job near me in Cardiff, South Glamorgan! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!