Hiring Now: Customer Service Near You – Apply Today!

Your Next Customer Service Job Starts Here – Apply Now!

Customer Service

Job Posted: 2 days ago

Salary: £ 18 - 19 / Hour
Job Type: Contract
Location: Rhondda Cynon Taff

Expire in: a month

Job Description

We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.
 
About the role
This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager.
 
Responsibilities of a Customer Service Advisor:

Handle predominantly inbound customer calls (and some outbound calls where needed)
Respond to tenancy management enquiries
Respond to maintenance/repairs enquiries
Raise/submit repair orders
Take rent payments over the phone
Provide general customer service support and resolve queries at first point of contact where possible 
Salary and benefits

Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH)
35 hours per week
£18-£19 p/h umbrella
Minimum 4 month contract 
Ideal candidate

Strong customer service experience (essential)
Comfortable working on phones in a busy inbound-call environment
Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries
Experience in housing is desirable but not essential
Background in third sector/public sector/contracted services is preferred but not required
Available to start at short notice If this Customer Service Advisor role is for you please apply or contact (url removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service job near me in Rhondda Cynon Taff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!