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Inbound Sales & Customer Service Agent - Dutch Speaker

Job Posted: 8 hours ago

Salary: £ 12.3 - 12.3 / Hour
Job Type: Temporary
Location: London

Expire in: a month

Job Description

Inbound Sales & Customer Service Agent - Dutch Speaker

Location: Hybrid role with initial training on-site in London

Salary: £12.30 per hour + benefits

Commission: Uncapped commission structure, paid monthly (on-target earnings approx. £5,000 per year)

Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday and 8am-5pm weekends (one weekend day every other week).

Progression: Opportunities to advance into roles such as Social Media, Training, Quality Support, and Team Management.

Role Overview:

We're seeking a Dutch-speaking customer service and sales professional to join a dynamic team supporting holiday bookings for European customers. You'll handle inbound calls, assist with service requests, and drive sales through understanding customer needs and upselling additional products.

Key Responsibilities:

Manage inbound calls for sales and service
Process booking changes, cancellations, and confirmations
Identify customer needs and generate sales
Upsell additional services and extended staysKey Skills & Experience:

Fluent Dutch and English
Strong interpersonal and communication skills
Previous experience in customer service or sales (essential)
Ability to work in a fast-paced environment and meet KPIs
Resilient, detail-oriented, and motivated to achieve targetsTraining & Benefits:

Full training provided (product, systems, sales techniques)
Life insurance, discounts, and perks
20 days holiday + bank holidays
Career development opportunities including NVQs and apprenticeships 

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

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