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Income Officer

Job Posted: 4 hours ago

Salary: £ 19 - 25 / Hour
Job Type: Contract Temporary
Location: B60, Stoke Pound, Worcestershire

Expire in: a month

Job Description

Income Officer – Social Housing

  * Pay: £19.00 per hour PAYE or £25.00 per hour Umbrella
    Salary equivalent: Approximately £37,000 per annum
    Hours: Monday–Friday, 9am–5pm
    Location: Bromsgrove, B60

  * Travel: Full UK Drivers license and access to a vehicle is required.

  * Compliance: Standard DBS is required.

  * Experience: Ideal candidate should have court level experience.
    Contract: Temporary sickness cover for up to three months with potential to an extension.

We are recruiting an experienced Income Officer to join a well-established social housing provider on a temporary basis, covering staff sickness for up to three months.

The role will initially be office-based. Once you are familiar with the organisation’s processes, there may be the opportunity to work from home two to three days per week.

Key responsibilities:

  * Managing a portfolio of rent accounts and taking timely action to recover arrears.

  * Contacting customers and agreeing realistic repayment arrangements.

  * Providing advice on benefits, Universal Credit and financial support.

  * Supporting customers to sustain their tenancies.

  * Preparing arrears correspondence, legal notices, witness statements and court documentation.

  * Attending court and supporting or presenting rent-arrears cases at hearings.

  * Undertaking occasional home visits across Bromsgrove and the surrounding areas.

  * Maintaining accurate case notes and monitoring repayment arrangements and court orders.

  * Working with Housing, Tenancy Sustainment, Benefits and Finance teams.

  * Using Aareon QL and Mobysoft RentSense to manage and prioritise cases.

About you:

  * Previous income management or rent-arrears experience within social housing.

  * Previous court attendance experience relating to rent-arrears cases.

  * Good knowledge of arrears recovery, pre-action protocols and possession proceedings.

  * Strong customer service, communication and negotiation skills.

  * Experience managing a busy and varied caseload.

  * Experience using Aareon QL and Mobysoft RentSense is highly desirable.

  * Able to travel occasionally for home visits and court attendance.

Please apply with an up-to-date CV outlining your recent social-housing income management, court attendance and systems experience.

Income Officer – Rent Arrears Officer – Income Management – Rent Recovery Officer – Housing Officer – Social Housing – Housing Association – Tenancy Sustainment – Rent Collection – Arrears Recovery – Court Attendance – Possession Proceedings – Pre-Action Protocol – Universal Credit – Welfare Benefits – Financial Inclusion – Aareon QL – Mobysoft RentSense – Housing Management – Home Visits – Customer Service – Vulnerable Customers – Bromsgrove – Worcestershire – Redditch – Kidderminster – Birmingham – West Midlands

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

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