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Infrastructure Support Engineer

Job Posted: 10 hours ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Gloucester, ENG, GB

Expire in: a month

Job Description

Role: Infrastructure Support Engineer

Location: Gloucestershire (Hybrid – weekly office visits + client travel)

Salary: Up to £40,000 + Bonus

Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks

Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.

This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.

What you’ll do

Provide 2nd/3rd line remote support to client IT teams

Deliver onsite and remote project engineering across infrastructure environments

Support and manage firewalls, networks, servers, and cloud platforms

Conduct technical assessments and contribute to infrastructure roadmaps

Act as an escalation point for complex technical issues

You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.

What we’re looking for

Strong 2nd/3rd line experience across networking, firewalls, and Windows Server

Solid understanding of DNS, DHCP, routing, and subnetting

Experience with Microsoft 365, Intune, and Entra ID

Background working within an ITIL-aligned Service Desk environment

Proven ability to deliver onsite and client-facing engineering support

The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.

Why join?

Join a fast-growing, specialist IT organisation

Exposure to varied and modern technologies across multiple environments

Hybrid working with flexibility and autonomy

Clear progression and continuous development opportunities

Apply now to play a key role in delivering exceptional IT services

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Infrastructure Support Engineer job near me in Gloucester, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!