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Internal Account Manager

Job Posted: 18 days ago

Salary: £ 33,000 - 35,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 10 days

Job Description

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.
This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.
Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
  * £33-35K salary
  * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
  * Career progression & professional development
  * Supportive team culture & great work-life balance
Role & Responsibilities
  * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
  * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
  * Attend internal and scheduled external meetings and training
  * Works closely with all members of our sales teams both internally and externally
  * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
  * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
  * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
  * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
  * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
  * Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
  * Skilled in building and leveraging relationships over the phone
  * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
  * Minimum of 3 years’ experience in an operational/commercial role in the FM sector
  * Passionate about putting the customer first with a positive and friendly attitude
  * Ability to empathise as well as a directive style when required to reach resolution
  * Ability to converse confidently with external customers
  * Good organisational skills with a detailed and structured approach to work
  * Ability to multi-task and be resilient in a high pressured and fast paced environment
  * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

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