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IT Helpdesk Technician

Job Posted: a month ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Derby

Expire in: 13 hours

Job Description

IT Helpdesk Technician

Derby

Permanent

£27,000 Base + Benefits

IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby.

This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026.

Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware.

Key skills, experience + duties will include:

Providing remote IT Helpdesk Support to customers by phone, email + chat.
	
Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions.
	
Liaising with suppliers to manage stock, managing shipping, dispatch + logistics.
	
Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred.
	
Experience of EPOS systems + related hardware is advantageous but not essential.
	
Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.
	
Out of Hours support on a team rota basis (typically 1 week in 5).
	
Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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