Hiring Now: IT Service Delivery Assistant Near You – Apply Today!

Your Next IT Service Delivery Assistant Job Starts Here – Apply Now!

IT Service Delivery Assistant

Job Posted: 3 hours ago

Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Bradford, West Yorkshire

Expire in: a month

Job Description

IT Service Delivery Technician (1st/2nd Line)Bradford City Centre + 2 days home working
£28,000 - £32,000

Your new role
Supporting the firm's IT users and line-of-business applications as part of an integrated, hybrid, internal and outsourced IT Service Delivery Team ensuring support/service requests are properly and effectively handled in a timely fashion and provide support and expertise to projects.

Responsibilities
IT problem solving as part of an integrated, hybrid internal/outsourced IT team following ITIL principles where applicable at 1st/2nd line level.
Acting as an on-site escalation point for the outsourced element of the IT team providing seamless service continuity where an issue is being handled by both internal and external teams to ensure our IT users ("customers") benefit from nothing less than a 1st class experience.
Providing induction and on-going training to our customers on the use of our IT systems, line of business applications and other software applications/services within our portfolio including arranging "refresher" training for teams and individuals as required.
Providing support to IT projects by taking ownership of smaller, discreet matters and contributing expertise to larger, firm-wide undertakings all the way from inception through to piloting, implementation, roll-out, documentation and training.
Ensuring IT remains visible and accessible by conducting regular visits to all the firm's offices.

Experience needed
Good, all-round technical knowledge of the Microsoft Windows desktop operating system.
Demonstrable technical ability and good troubleshooting and fault-finding skills for both hardware and software-related issues is essential.
Thorough working knowledge of the Microsoft 365 platform and its primary constituent applications.
An understanding of the principle aims and benefits of desktop virtualisation.
Working knowledge of Microsoft Windows Server operating systems and services would be beneficial but not essential.
Ability to apply a methodical approach to fault-finding.
Experience working in an ITIL-governed environment.
Experience of new hardware and software deployments at all stages.
A "can-do" attitude combined with an empathetic and approachable demeanour with regards to customer support.
Ability to work cooperatively with other team members both internally and externally always ensuring that the customer experience is given the highest priority.
Previous experience of legal software applications (digital dictation, case/practice management systems, legal forms packages etc.) would be beneficial.
A basic understanding of the aims and benefits of the Cyber Essentials framework would be beneficial but not required.
Customer service focussed and always happy to help. 

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Service Delivery Assistant job near me in Bradford, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!