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IT Service desk Analyst

Job Posted: 4 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Aldershot, Hampshire, United Kingdom

Expire in: 24 days

Job Description

IT Service Desk Analyst – Aldershot

Location: Aldershot (with travel when required)

Employment Type: Full Time

Working Hours: Monday to Friday

What’s in it for you… 

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job -  you’re starting a career with real support behind it.? 

25 annual leave plus bank holidays with the option to buy more 

Group Personal Pension Plan 

Career development & progression with the opportunity to earn professional qualifications  

24/7 access to a virtual GP?and Mental health support & counselling services? 

Cycle to Work scheme? 

Discount club - supermarkets, phone bills, gyms & more!? 

Life assurance cover? 

Long service recognition? 

Active local social committees? 

Regular social events? 

Paid volunteering opportunities in your community? 

About the role… 

As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk.

As an IT Service Desk Analyst you will … 

Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus.

Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met.

Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase.

Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours.

Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required.

Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed.

About you… 

You’ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential.

You’ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you’ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner.

Our commitment to Equal Opportunities... 

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We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive

workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Service desk Analyst job near me in Aldershot, Hampshire, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!